Validity period: 08/02/2022 - 15/02/2022

Duty Station: FINCA Azerbaijan Head Office


Currently, FINCA Azerbaijan Non-Bank Credit Organization is looking for

Customer Relationship Management Officer (CRM).

About the Role
The employee’s main responsibilities in the CRM Officer role is to manage the Call Center function and coordinate with other groups for the purpose of providing appropriate customer services and ensuring that customers are served as quickly as possible.

The position holder supports appropriate line management to improve FINCA Azerbaijan’s Customer Relationship Management Strategy and Customer Complaints Management Mechanism and is in close cooperation with company internal stakeholders, such as Legal and Operations departments.

What are the main duties of the Role?

  • Responding and registering customer inquiries that come from the Company’s Hotline
  • Investigation and resolution of customer inquiries in collaboration with departments
  • Coordinating the process of investigating and responding to customer letters
  • Responding to customer questions from Social Media channels, mail
  • Support for the Marketing department in customer feedback and analysis activities
  • Active participation in Customer Surveys

Our humble expectations from the candidate

  • Bachelor’s degree (in related field)
  • Proficiency in word processing (MS Office) and ability to use Social Media Channels
  • Impressive communication (both verbal and written)
  • The ability to work independently and within the team
  • Operational Decision-Making skills
  • Language Knowledge: fluent speech and writing skills in Azerbaijani

Next Steps in Selection

If this role seems interesting for you and you feel curious and excited about working in a growth environment for a company with global standards and well-educated staff, taking ownership and responsibility within this particular role then click below to apply via the ‘Application Form’ button, upload your resume not later than by

February 15, 2022 (end of day) and wait for the news from our HR team!

You can also send your application to the by adding your CV to the e-mail address and putting CRM Officer (Head Office) in the Subject/Topic section, not later than February 15, 2022 (end of the day)

Try to fit the applications deadline, because to provide the transparency and productivity of the process we are not accepting applications received after the official deadline.

Suitable candidates who are fit to the vacancy main requirements will be contacted by respective members of the FINCA Azerbaijan HR team and be guided through the whole Selection process.

About FINCA Azerbaijan
Launched in 1998, FINCA Azerbaijan is part of FINCA Impact Finance’s global network of 19 bank and microfinance institutions that profitably and responsibly provides impactful financial services to enable low-income individuals and communities to invest in their futures. As a leading microfinance institution in Azerbaijan, FINCA Azerbaijan’s objective is to increase access to finance for micro and small entrepreneurs, with a special focus on the agriculture sector.